REFUNDS

Refund Policy

Effective Date: October 6, 2026

Last Updated: October 6, 2026

This Refund Policy explains how refunds, cancellations, rescheduling, and billing issues are handled for paid Stay Hip Parent services.

Stay Hip Parent is a brand operated by Craz Cre8ives L.L.C, a Mississippi limited liability company.

Because our paid services are personalized and may involve customized research, preparation, and reserved appointment time, different rules apply depending on the service purchased.

Personalized Parent Briefing

Personalized Parent Briefings are customized digital services created using information provided through your completed intake.

Once your completed intake has been submitted and work on your Personalized Parent Briefing has begun, the purchase is final and non-refundable except where otherwise required by law.

If you contact us before work has begun, we may review the circumstances and determine whether cancellation is still possible.

Personalized Parent Briefings are typically delivered within 3 business days after we receive your completed intake.

If additional information is required before work can continue, the delivery timeframe may begin once the requested information is received.

Private Parent Strategy Session

Private Parent Strategy Sessions include a Personalized Parent Briefing plus a private 30-minute live video session.

Private Parent Strategy Session purchases are non-refundable.

You may reschedule your session one time if you provide at least 24 hours’ notice before the scheduled session.

Requests made less than 24 hours before the scheduled session are not eligible for a complimentary reschedule.

Missed sessions are not eligible for a refund or complimentary reschedule.

If you arrive late, the session may still end at the originally scheduled time.

If We Cannot Fulfill Your Service

If Stay Hip Parent is unable to fulfill a purchased service, we will provide an appropriate resolution based on the circumstances.

This may include completing the service at a later agreed time, providing a replacement, rescheduling a session, issuing a credit, or providing a refund when appropriate or required.

If Stay Hip Parent must cancel a Private Parent Strategy Session, we will work with you to reschedule it or provide another appropriate resolution.

Billing Errors

If you believe you were charged incorrectly, charged more than once, or experienced another billing error, please contact us as soon as possible.

We will review legitimate billing issues and correct confirmed errors.

Payment Providers

Payments may be processed by third-party payment providers.

Refund timing, once approved, may depend on the payment provider, card issuer, or financial institution involved.

Stay Hip Parent does not control how quickly a bank or payment provider posts an approved refund back to your account.

Your Legal Rights

Nothing in this Refund Policy limits rights that cannot legally be waived.

This includes applicable consumer protections, rights provided by law, and applicable payment-card network rules.

If a law requires a different outcome in a particular situation, the applicable law will control.

Questions About a Purchase?

If you have a question about a charge, refund, cancellation, briefing, or Private Parent Strategy Session, contact us at:

Stay Hip Parent
c/o Craz Cre8ives L.L.C
P.O. Box 1063
Madison, MS 39110
United States

Email: hello@stayhipparent.com

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